Eurostar which carriage

To check in, place your ticket barcode on your phone or a printout against the small scanner screen on the automatic ticket gates.

Or you can use a staffed check-in kiosk. If you want to change your allocated seat for example, to make sure you're facing forward , ask at a staffed kiosk. No need to remove your belt or shoes, no nonsense with liquids though they don't like you carrying a cup of coffee through!

After the security scan there's a UK passport check, where staff will scan your passport. Then there's a French passport check. Then you're inside the departure lounge and free to use the shops, bar, cafe or other facilities until your train is ready for boarding, usually minutes before departure. The Eurostar information desk can provide you with Eurostar information, a free map of Paris, and Paris visitor metro passes.

The entrance to the Business Lounge at St Pancras is on the right-hand side of the departure lounge, immediately after the passport check. The six Eurostar platforms at St Pancras platforms are directly above the departure lounge, and a boarding announcement will be made about minutes before departure. There are two gently-sloping moving walkways up to each platform, plus a lift. If your reservation is in cars , you use one walkway, if your reservation is in cars you use the other.

Just follow the signs! There are no formalities on arrival in Paris, Lille or Brussels other than a very occasional spot check , it's all done before you board.

So on arrival you just walk off the train, simple as that St Pancras' beautiful gothic facade The station building is now a luxury hotel, the Renaissance, accessed from the forecourt via the big archway in the photo above.

See London St Pancras station information. This way to check-in! Check-in gates: You scan your ticket barcode to open the automatic gates, then through security, then a passport check, and you're in the departure lounge! Departure lounge In this photo you can see the travelator up to the platform, and the shop at the back.

The blue bench seating in the centre of this photo has now been improved with more regular seating of the brown type. Business Premier lounge When boarding is announced, staff open the glass doors and passengers go up the travelators to the platform above. There are six platforms, Station plan, click top right to expand. To use the automatic gates, place your ticket barcode on your phone or a printout against the small scanner screen on the gate.

If you want to change your allocated seat for example, to make sure you're facing forward , use a staffed kiosk. Immediately after the ticket check you enter the terminal and have your passport checked by French police. Then there's a passport check by UK Border Force, with a choice between staffed kiosks and automated passport e-gates.

You then turn right and enter the departure lounge which is on the first floor alongside platform 3 there isn't a platform 1 or 2 at Paris Nord. It also has a cocktail bar, open afternoon and evenings. It's on the second floor, immediately after the security checks turn left and go up the stairs or lift. Porte A is the one closest to the buffer stops, for boarding cars at the rear of the train.

Porte B is the far one, for boarding cars at the London end of the train. However, they lead to the same platform, so it's not the end of the world if you use the wrong one.

There are no formalities on arrival in London unless UK customs people pull you over , it's all done before you board. This photo is taken looking along the station concourse with the platforms on the right.

It shows the escalator opposite platform 17 up to the balcony leading to the first-floor Eurostar check-in. Departure lounge at Paris Nord. Much improved since the early days, there are toilets, shops and cafes.

Business Premier lounge , upstairs from the main lounge, featuring this great cocktail bar. Paris Nord station plan, click top right to expand Check-in at Brussels Midi The main concourse at Brussels Midi is a wide and it has to be said gloomy street-level passageway running underneath all 22 platforms.

It's marked Channel Terminal. Inside the Channel Terminal entrance you'll find a small waiting area with staffed check-in desks and automatic ticket gates. Immediately after the ticket check there's a passport check by Belgian police.

Then comes a passport check by UK Border Force. No need to remove your shoes, no nonsense with liquids though they don't like you carrying a cup of coffee through! In Brussels I find my belt buckle sets off the metal detector, in London it doesn't.

Once in the large departure lounge there is a car-bar, jewellers and chocolate shop. The entrance is inside the main departure lounge, veer left when you enter, passing the cafe counter to your right.

Entrance to the Eurostar terminal in Brussels Departure lounge at Brussels Midi The entrance to the Business Premier Lounge is to the left of the cafe, behind the big steel pillar in this photo. Business Premier lounge. This is the drinks area. Brussels Midi station plan, click top right to expand There are two types of train in service with Eurostar, both with similar interiors:. Eurostar have 17 e trains. Eurostar have 8 e trains, but they have all been taken out of service and put into storage during the coronavirus pandemic.

They are likely to remain out of service until passenger numbers return to previous levels, with all services operated by e trains until further notice. How to tell which type of Eurostar is due to operate which departure. Eurostar introduced the first of their new e trains onto the London-Paris route in and all 17 e trains are now in service. Built by Siemens, the new trains feature free WiFi in all classes and power sockets at all seats.

And yes, seat 61 is still the best seat in the house - if you pick seat 61 in the right first class car, that is. Cars 2, 3, 14 or 15, since you ask Click here for e seating plan. How to tell if your Eurostar is due to be an e A Eurostar e Larger photo. Standard class seats. Baby-changing facilities in all toilets Seat 61?

A table for two in 1st class An e at St Pancras. Eurostar's refurbished e trains This is no mere change of the seat covers, it's a completely new interior, making them almost indistinguishable from the brand-new e trains - the much larger cafe-bar area is one difference.

Like the new es, the refurbished e trains feature free WiFi in all classes, power sockets at all seats, and USB sockets as well as power sockets in 1st class. The seat layout is similar to the original TMST but with a few slight differences. Eurostar's e trains were taken out of service and put into storage when the coronavirus pandemic hit, they are likely to remain out of service for several years until passenger numbers return to previous levels.

The first freshly-refurbished e Standard class seats on an e One of two bar cars on an e, larger than e All Eurostar trains are completely non-smoking. The cafe-bars serve tea, coffee, hot chocolate, beer, wine, spirits, sandwiches, wraps and a few hot dishes such as Chicken Tikka Massala. The bar accepts credit cards as well as cash.

Alternatively, feel free to take your own food and drink, even your own bottle of wine the overnight Ski Train is an exception where no alcohol is allowed. The bar car also sells Paris metro tickets , individually and in carnets of They charge only slightly more than you'd pay at the metro station in Paris, so if you have to cross Paris to catch an onward train this is the best way to buy your metro ticket.

They are alternately of the UK-type 3-pin and European-type 2-pin, so your seat could have either type, but the seat next to you will have the other type.

The new e trains and refurbished e trains have effective free WiFi in all classes. You bring your bags with you and put them on the luggage racks. Large racks near the entrance doors easily take large items.

Anything up to back-pack sized will fit on the overhead racks above your seat. Luggage on Eurostar Unlike travelling by air, you don't check in your bags when travelling by train.

You keep them with you, placing small or medium size bags up to backpack-size on the luggage racks above your head and larger items on the big suitcase racks at the end of the coach just inside the entrance doors. Labelling your bags : You must label your bags with your name first name and surname , you'll find free paper labels at the terminal if you've forgotten. Luggage limits on Eurostar : In principle at least, Eurostar limits luggage to 2 large items per passenger, maximum 85cm in any one dimension, plus a small item of hand luggage.

There's no weight limit, so you can pretty much pack what you like, and again unlike anally-retentive airports and airlines nobody actually measures your bags or even worries if you have an extra carrier bag or two, as long as they all fit through the X-ray machines and don't cause any problems. Items over 85cm : In theory there's a maximum size limit of 85cm in any one dimension.

Which is odd, as there's no such limit on any other British or French train, and there's no real logic to it as far as I can see, as long as items fit through the X-ray scanners at check-in. If you call Eurostar, staff may repeat the official 85cm limit and say you should use Eurostar's baggage service, but this is useless for anyone continuing beyond Paris, Brussels or London as items are only be available for collection with 24 hours of your Eurostar's arrival.

But in reality nobody measures your bags at check-in, and in practice people take guitars, 1 metre long tubes with rolled-up plans or posters inside, and other items that are a little over 85cm onto Eurostar, as they do on any train.

In practice Eurostar is generally relaxed as long as you don't take the P. Basically, if it's under 85cm long, no problem, but over that and you pay a child rate for a seat next to you. Though in practice nobody measures things so you will probably get away with taking a 90cm guitar as regular luggage and simply putting on a rack above your seat. I can understand the official policy with a cello or double bass, but it does seem a nonsense that you have to pay for a guitar when it's perfectly normal to take a guitar free of charge on any other UK or European train.

See the paragraph above about items over 85cm in practice as well as theory. To this end they typically limit alcohol brought for your own consumption to 1 bottle of wine or 4 cans of beer or 1 small bottle of spirits.

You can transport more than this if it remains unopened in your bags in transit, not for consumption. No alcohol at all is allowed on the overnight ski train. Prohibited items that can catch you out : As well as the obvious prohibited items such as firearms or explosives, Eurostar prohibits any knife with a blade over 3", which has been known to catch out people returning to London with a nice set of Sabatier kitchen knives they bought in Paris.

Eurostar offer a checked baggage service for extra large items, which costs extra, see the baggage information page at www. No alcohol is allowed on the overnight Eurostar Ski Train to the French Alps, and only limited alcohol no spirits is allowed on the daytime Ski Train, but it's usually fine within reason on normal Eurostars.

Ice axes: Until ice axes were not officially allowed on Eurostar. Eurostar then changed their policy in and ice axes were officially allowed, if suitably tucked away in your luggage. Now in we're back to them not allowed again. However, you'll find it cheaper to use Stasher. Paris Gare du Nord has left luggage lockers consigne in French downstairs under the main concourse just off the end of the Eurostar platforms and to the right.

Bicycles can be taken on Eurostar trains in the luggage van for a fee, pre-booked with their luggage people, see the Taking your bike by train page for information about taking bikes on Eurostar and other European trains. Unfortunately, you cannot take dogs or other pets on Eurostar trains, except for guide dogs.

See the taking your dog by train page for advice on taking your dog or pet to Europe by train. Eurostar can provide assistance to passengers with special needs travelling from London to Paris, Lille or Brussels. If you are confined to a wheelchair, there are wheelchair spaces and wheelchair-friendly toilets on each Eurostar train. There are also special fares for people travelling in wheelchairs and a travelling companion.

Electric-powered scooters can also be carried, subject to some maximum dimensions, in the baggage area on each train. For more information about travel with disabilities specifically on Eurostar, see www. For more information about travelling by train throughout Europe if you have a disability, see the Travelling with Disabilities page. This section describes a journey from London to Paris, but the journey from London to Brussels is identical until just after Lille, where the train leaves the Paris route and enters Belgium for the last half hour or so.

The train manager makes his announcement that your Eurostar train to Paris is about to leave, the door alarm sounds and the doors then hiss shut. As you settle into your seat, the brakes hiss off and the Eurostar very gently eases itself out of the magnificent arched trainshed of St Pancras International Station. Within a minute or two the Eurostar enters a covered bridge across the tracks leading out of the adjacent Kings Cross station, which becomes a long tunnel under east London taking the Eurostar east and south.

A Eurostar boarding at St Pancras About 5 minutes after leaving St Pancras, you'll see a glimpse of daylight and the platforms of Stratford International station, only served by the domestic high-speed trains.

Around 8 minutes after leaving St Pancras, the Eurostar train emerges from the tunnel and starts crossing the wastelands of east London, past warehouses and run-down housing estates. The Eurostar now plunges back into a short tunnel for its own crossing underneath the Thames, emerging the other side in the county of Kent. Some Eurostar trains now call at Ebbsfleet station in north Kent, near the M25 motorway.

Just minutes after leaving London, the train crosses the most dramatic structure on the new high-speed line, the viaduct high over the River Medway. To the right of the train as it crosses the viaduct, you'll see small boats moored on the muddy riverbanks far below you. To the left of the train, over the top of the adjacent M2 motorway bridge, you can see Rochester Cathedral and Rochester Castle in the distance.

Now at last you're in green and pleasant rural Kent, with villages nestling at the foot of the chalky hills to the left. A few Eurostars still call at Ashford International station, a major railway junction in east Kent, but most Eurostars now 'fly' over the town on a huge flyover, with the station way below you, the town centre to the left and the old Southern Railway Ashford works to your right.

Just 35 minutes from St Pancras, the fields and hedgerows of east Kent give way to the roadways and check-in lanes of the Folkestone Eurotunnel terminal. This is where cars and lorries are put on the Eurotunnel car-carrying shuttle trains to go through the tunnel to France.

Your Eurostar train passes through the middle of the terminal non-stop, and the train manager announces that you are about to enter the Channel Tunnel.

Passing through the Channel Tunnel takes just 20 minutes, and is something of an anti-climax. The Channel Tunnel sometimes called the 'Chunnel', but usually only by Americans is just like any other rail tunnel, only a bit longer. As a precaution, the yellow fire safety doors between each pair of coaches are closed during the tunnel transit, but you can still pass through freely if you want.

You still get phone reception inside the tunnel now, with mobile data too. Entering the Channel Tunnel near Folkestone Leaving the Channel Tunnel near Calais The tunnel is dark, so nothing to see, and no, you can't see the fishes But the Eurostar soon bursts into the daylight again at up to mph, and you're now in France.

You'll see the French terminal for the car-carrying trains away to your left. If you look to the horizon on the left, you can just see the distinctive clock tower of Calais town hall. Unlike conventional railways, the high speed line follows the contours of the land more like a motorway, and you will feel the Eurostar rising onto the hills and settling into the dips.

The area of Northern France crossed by Eurostar is largely flat farmland, dotted with villages built around ancient stone churches. The variety of church spires you can see is remarkable! The Eurostar may call at Lille or simply pass through on the centre tracks. The line to Brussels curves off to the left soon after Lille.

Paris is now less than an hour away The high-speed line to Paris ends just short of Paris Gare du Nord, and the Eurostar passes seamlessly onto a short stretch of conventional line to complete its journey into Paris Gare du Nord , the historic terminus where the traditional boat trains from Calais or Boulogne used to arrive.

Eurostar arrives at platforms at the Gare du Nord , you get off the train and walk forward through the open glass gates off the end of the platform onto the concourse. There are no checks or other formalities to go through on arrival, you just walk off the train, it's that easy!

For the taxi rank, walk off the end of the platform onto the concourse, turn right and walk out of the side entrance. This video may help you know what to expect. See the Paris Nord station guide.

Eurostars on platforms at Paris Gare du Nord. Those glass gates are open on arrival, you just walk off the train onto the station. This photo was taken from the 1st floor Eurostar terminal, waiting to board a departing Eurostar back to London. Eurostar trains from London to Paris arrive at the Gare du Nord, but your connecting train will probably leave from one of the other Paris stations.

Left luggage lockers are available in Paris. These recommended times are the minimum. Left luggage lockers and a staffed left luggage office are available at Brussels Midi 24 hours. You can still travel from London to Paris by train and ferry if you want. This is not a bad option if you need an alternative to Eurostar. You can then use www. It is essential for regular European train travellers and an inspiration for armchair travellers. Published since , it had just celebrated years of publication when Thomas Cook decided to pull the plug on their entire publishing department, but the dedicated ex-Thomas Cook team set up a private venture and resumed publication of the famous European Rail Timetable in March You can buy it online at www.

More information on what the European Rail Timetable contains. See an extract from the map. Buy online at www. Oscar Wilde spent the last days of his life here in room 16, famously quipping, "My wallpaper and I are fighting a duel to the death. One or the other of us has to go. Fortunately the wallpaper is now all in very good taste. The hotel has been used by many famous people since then, from Sinatra to Mick Jagger.

Rooms are on the cosy side, but they are beautifully decorated and have character that bigger and flashier hotels lack. Book a stay at l'Hotel. Book a private transfer from station to hotel. Room 14 at l'Hotel, next door to room 16 in which Oscar Wilde spent his last days The distinctive light well at l'Hotel. Each floor has its own circular landing.

Comfort Hotel Gare de l'Est 2-star. I've stayed there myself, that's my standard room pictured below. SuperRooms also give you a posh coffee machine, a valuables safe, better shower, larger TV. The St Pancras Renaissance Hotel Click to book In March the luxurious, expensive and beautifully-restored 5-star St Pancras Renaissance Hotel opened for business.

Designed by the renowned architect Sir George Gilbert-Scott, it first opened in as The Midland Grand Hotel, a railway hotel built into the Victorian architectural masterpiece that is St Pancras station. The hotel closed its doors in , considered too large and outdated to continue as a hotel, and after a period of being used as railway offices, this beautiful landmark building was left derelict and slowly decaying. Make sure that you are on the correct train and that you get on and off at the correct station You are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket.

We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. Make sure that you check the times for your train prior to travel The train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents.

We do not guarantee the train times to you and they do not form part of your contract of carriage with us. It is your responsibility shortly before you travel to check for any changes to the timings for your train. Where there are changes in the published train times after you purchase your ticket but before your date of travel, you may decide not to travel and then you can either claim a refund in accordance with paragraph 31 or subject to availability, exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket.

This means you must arrive before the ticket gates close, or other minimum period which we may specify from time to time, before your scheduled departure time as stated on your ticket, in order to scan your ticket and carry out the necessary formalities, border controls and security checks. Disabled persons or persons with reduced mobility who require assistance from our staff must arrive at check in at least 75 minutes before their scheduled departure time.

If you arrive after the ticket gate time limit, we reserve the right not to allow you to go through the ticket gates and board your train. In such circumstances if you arrive before your scheduled departure time as stated on your ticket, you may ask at an open Eurostar ticket office at London Saint-Pancras, Paris-Nord, Ashford International or Ebbsfleet International, if it is possible to be reallocated on the next available train that day.

Subject to availability and to the payment of a reallocation fee as indicated in Eurostar Fares and Fees, we may be able to transfer you to the next available train of the day provided this will not delay the relevant train departure.

In addition, you must be present at the boarding gate and board your Eurostar train at the latest by the boarding time as instructed by Eurostar, otherwise you might not be allowed to board your train. Make sure that you have a valid passport with you when you travel You are also responsible for ensuring that you are in possession of a valid passport or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes.

If you attempt to travel without a valid passport or other necessary travel documents you may not be allowed to board the train. In such circumstances a refund or exchange is only available where the ticket type allows and may be subject to exchange and service fees.

We also reserve the right to require you provide appropriate personal identification upon demand. If you fail to do so, we may either:.

You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. If your ticket is defaced or damaged If a ticket has become spoiled, or tampered with, or altered in any way, or if you have been issued with an electronic ticket and the barcode on the electronic ticket is not readable, then the ticket is not valid for travel.

The holder must return it and we may issue a replacement ticket. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. If your ticket is lost, stolen or mislaid The safekeeping of your ticket is your responsibility. If you lose or mislay a ticket or a portion of a ticket or a ticket or portion is stolen while it is in your possession we may issue a replacement ticket or portion.

We will not make a refund for any such ticket or portion , except where the loss, theft or mislaying is the result of our negligence. Assistance for Disabled Passengers and Persons with Reduced Mobility If you are a person with a disability or if you have reduced mobility, you are requested to notify us at least 48 hours prior to your departure by calling our Contact Centre if you require any assistance.

You must also ensure that you comply with all relevant security, customs and immigrations requirements and the requirements of any other administrative authorities. If you fail to comply with such instruction and rules you may not be allowed to board the train or if you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. You need to bring your own face masks which you need to wear for the entirety of your journey within the stations and on the trains.

Each passenger needs to wear their own face mask. Your face mask needs to cover your mouth and your nose. You must observe social distancing rules, and follow any other processes and procedures to protect the health and wellbeing of our customers and colleagues that are notified to you from time to time.

You will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage and we will not be liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage as a result of such refusal.

Minimum Group Size To benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers.

Group Leader Groups must have a nominated leader. The principle of free places for group travel does not apply on Eurostar train services. Group Check-in Members of a group must go through the ticket gates together unless individual tickets have been issued , travel together throughout by the same train s , and in the same class.

We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. Advance Bookings We can accept requests for group reservations up to days in advance. There will be limited capacity available and the ability to make reservations will be subject to availability.

Additional Services The supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. Refunds on any such ticket or portion will be issued by the point of sale from which the ticket was purchased or from another point of sale to which we or our agents direct you and will only be issued where the conditions of the particular fare type allow.

Any request for a refund must be accompanied by all the tickets concerned including copies of all electronic tickets. Receipts for tickets cannot be considered for refund.

No refund will be given where the ticket has been so damaged or defaced as to prevent the reading of essential details such as route, date, class, booking reference, fare etc. If the ticket was paid for with a warrant, the warrant account holder's account will be credited accordingly. If the ticket was paid by Business Credit Account, the account will be credited accordingly. Otherwise, the refund will be made in cash, bank transfer or by cheque at our discretion. For refunds not in respect of delay or cancellation for Third Party Through Tickets, please refer to the third party marketing carrier's terms.

This paragraph 32 applies subject to paragraphs 34 and In this case and subject to paragraph 35, compensation under paragraph 33 may apply; or.

In this case, you will be entitled to a full refund on the unused portion of your ticket to the extent covered by the contract with us and on the used portion of your ticket to the extent covered by the contract with us if your journey no longer serves any purpose for you having regard to your original travel plan, provided that you provide supporting evidence, where appropriate, that your journey no longer serves any purpose for you and you cancel your ticket in accordance with our instructions.

Having regard to the waiting time and what is reasonably possible, this action may include the provision of refreshments and meals where available. This paragraph 33 applies subject to paragraph You are not permitted to claim both under the PRR entitlement and the Eurostar Compensation Policy in respect of the same journey. You are not permitted to claim Eurostar e-vouchers, if your delayed journey did not include travel through the Channel Tunnel.

Where a contract is for more than an outward and return leg, the fare for the affected leg shall be calculated in proportion to the aggregate price of the legs covered by the contract. Where your chosen journey requires you to change trains during your journey, each different train service is considered a separate leg of the journey, so that for example a journey from London to Paris and then from Paris to Montpellier would consist of two separate legs.

Where you travel as part of a travel package which does not include a ticket price allocated to the leg of the journey subject to a delay, the fare shall be based on such amount as we reasonably specify reflecting the payment received by us in respect of your travel on that leg of the journey.

Liability in case a journey cannot be continued the same day. This paragraph 34 applies subject to paragraph Where the delay arises just on train services provided by other carriers, you will not be entitled to claim Eurostar e-vouchers;. You are not entitled to claim Eurostar e-vouchers under the Eurostar Compensation Policy. You are not permitted to claim compensation from both the other carrier, marketing carrier or point of purchase and from Eurostar in respect of the same journey.

You must make your claim for refunds or compensation for delay or cancellation under the PRR within two 2 months of the date of delay by presenting the original ticket to us along with the confirmation of the delay. Upon your request, any refund or compensation you are entitled to under the PRR can be paid in money in a form chosen by us. Refer to paragraph 57 for further details of the complaints process. Limits on Liability and Exclusions Purchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise.

Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason including where due to our negligence or serious fault.

You are recommended to take out insurance in respect of any consequences of delay or cancellation going beyond what these Conditions of Carriage provide. You must cooperate with our staff and agents and with the security and border control authorities in relation to these checks. By purchasing a ticket and accepting these Conditions of Carriage, you consent to such checks being carried out on you and your luggage.

Any failure to cooperate may result in your being denied access to the train or in your being delayed or detained when you wish to leave the train. We will not be responsible either in contract, tort or otherwise for any loss or damage you may suffer or for the consequences of any delay if you fail to comply with your obligations under this paragraph, or for any loss or damage to your luggage arising from security checks.

If you are denied access to your train as a result of security checks you will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage. Intra-Schengen passengers departing from Brussels are not subject to border controls, whether for exiting Schengen area or entering the United Kingdom. Therefore, any movement by any intra-Schengen passenger to and from the Dedicated Coach between Brussels and Lille or Calais will be strictly limited and controlled.

You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. We reserve the right to report the incident s to the relevant authorities, where appropriate, with a view to them prosecuting you for any criminal offences you might have committed.

We will do this where you have contravened the rules of behaviour stated in paragraph In the banning notice will specify a reasonable period for which the ban will apply and will ask you not to buy a ticket or ask or allow anyone to do so for you within that period. If you attempt to travel while the banning notice is in force, we will refuse to carry you. Wheelchair users For safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to two 2 per train, travelling in the special areas provided.

If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. Conditions of Acceptance of Luggage We will accept the carriage of your luggage subject to:. Permitted Quantity of Luggage If you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two 2 large items suitcases, rucksacks, musical instruments etc.

For more details on what you can carry when you travel on Eurostar trains, additional levies payable and our registered luggage service please check our website: www. Children under the age of four who travel without a ticket do not have an individual baggage allowance. Any child with a child ticket may take one bag which does not exceed 85cm in length and one small piece of hand luggage. You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance.

These must be stored in the luggage racks in the carriage where you are seated and any pushchair must be folded for storage. Accompanied Bicycles If you fold your bike or dismantle it to remove the saddle, handlebars and wheels, you can carry it on board in a bike bag as part of your luggage allowance, provided the overall size is no more than 85cm in length. Prohibited and Controlled Luggage You may not take with you as accompanied luggage on Eurostar trains:.

We may confiscate and destroy any such alcoholic beverages carried during such period without any liability to you. Labelling of Luggage All your luggage must be clearly labelled with your full name, seat number and destination station. Conflicting labels should be removed or obliterated. The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times.

Subject to the PRR and the CIV, we are not liable for any loss or damage to articles, accompanied luggage or animals for which you are responsible unless:. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage.

It cannot be used to transport commercial goods. Your luggage will be available to collect at your Eurostar destination station within 24 hours of registration. By contacting eurodespatch eurostar. Be sure to pack your luggage properly to allow handling and transportation without risk of damage. Defects that are already evident at the dispatch stage must be noted. Registered luggage cannot contain unauthorized items listed in annex 1 of these Conditions.

For the registration and collect of weapons as listed in Annex 1 to these Conditions, make sure that you can present all required certificate and license. PRR and CIV rules contain certain applicable exclusions and limitations that state the liability of the Carriers for loss, damage, and late delivery of registered luggage. Under no circumstances, Eurostar could accept any compensation for consequential damages. Examination and destruction of luggage We may open and examine the contents of any luggage you leave on our trains or premises including luggage left unattended , before removing such luggage to a secure place.

Found items You may not regard any item which you find on our premises or trains as belonging to you and must hand over any such item immediately to a member of our staff or, in the case of money, to the appropriate police staff for safekeeping.

Subject to paragraph 52 and subject as provided in paragraph Disposal of unclaimed luggage All items of lost or unclaimed luggage or other lost property which have not been claimed by the owner within twenty eight 28 days of being found will be regarded as having been abandoned. Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. Perishable articles may be disposed of earlier.

Any costs of return of items will be borne by the owner. Additional conditions for left luggage Left luggage conditions are exhibited at stations where a locker or other facility is offered. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. Animals We allow guide and assistance dogs in accordance with all the requirements of the PETS Scheme , but we do not allow passengers to bring any other animals on board any Eurostar service as hand luggage, registered luggage or otherwise.

For safety reasons, access to Eurostar trains by persons travelling with a guide or assistance dog is limited to four 4 per train. If you travel with a guide or assistance dog but do not declare this at the time of booking, you may be refused access to the train. It is the dog owners responsibility to ensure their dog has a valid Animal Health Certificate before travel.

Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs e. Car Parking The conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the wifi and entertainment service whether express or implied, arising by law, custom, prior oral or written statements by Eurostar, or otherwise are hereby overridden, excluded and disclaimed.

We will endeavour to acknowledge receipt of all complaints within one 1 month of receiving them. Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. We will provide you with a response to your complaint no later than three 3 months of the date of the complaint. Law, Jurisdiction of Courts and Language Subject to any mandatory national laws, these Conditions of Carriage and all non-contractual obligations arising from them or connected with them will be governed by English law.

Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. These Conditions of Carriage are originally drafted in the English language. They are also translated into the French and Dutch languages.

If this part of carriage was not provided by the carrier, but by a substitute carrier, then the person entitled may address his claim to that substitute carrier instead.

Authority of our staff or agents Our staff or agents have no authority to waive or change these Conditions of Carriage. Data Protection Eurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available on www.