Which returning items

You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. Many online retailers extend the cancellation period even further, so be sure to read the terms and conditions carefully as you may have longer to return unwanted items. If you return your unwanted goods according to the timelines set out by the Consumer Contracts Regulations , there are only a few exemptions to getting a refund.

These include CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items.

They also include goods with a seal for health protection and hygiene reasons that's been broken. Also included are goods that have been mixed inseparably with other items after delivery. Key Information. You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. We recommend you get proof of postage, just in case the retailer later disputes you've returned your goods.

Proof of postage should be sufficient evidence to prove you returned the goods. Read our guide on who pays to return unwanted goods for more information that includes your rights when your parcel shows up late or goes missing.

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Fun fact: Merchandise ordered through Amazon's digital assistant Alexa comes with free returns regardless of the reason. Follow whatever instructions Amazon gives you, which will probably just be to print out a packing slip and place it in the package with your return.

Tape up the box good and tight -- even over the return label so it won't get damaged -- and put the package near your front door so you won't forget to set it out on the next business day. You might even want to set a reminder on your phone or with Alexa or Google Assistant so you don't forget.

If you forget to leave your return outside for UPS, in the best case scenario UPS will leave a note and attempt pickup two more times. Worst case, the UPS driver will leave a prepaid mailing label that you'll have to apply to the package yourself, and then you'll have to cart the thing to the nearest UPS Store or UPS Dropoff location.

For more, here are the final ship dates for UPS if you want your packages to arrive on time for the holidays this year. Here's how you can guard against porch pirates , and here are some cool gifts for under 50 bucks. Be respectful, keep it civil and stay on topic. We delete comments that violate our policy , which we encourage you to read.

Do not take the tags off the items until you are satisfied the goods are acceptable. If the item was a gift, return the item with the enclosed gift card. Refunds require the original receipt and the credit will be issued in the same way as it was paid — by cash or credit card.

If you paid by cheque, the store will hold your refund until your cheque has cleared the bank. This may take up to 10 days. Some stores may exchange or give a store credit without a receipt if the original tags are attached to the goods.